Customer Complaints In Banks: Nature, Extent And s

Journal of Economics and International Finance Vol. 2(10), pp. 212-220, October 2010 Available online at http://www.academicjournals.org/JEIF ISSN 2006-9812 ©2010 Academic Journals Full Length Research Paper lymph customer complaints in sticks: Nature, extent and strategies to mitigation R. K. Uppal De vocalizationment of Economics, D. A. V. College, Malout (Punjab), India. E-mail: rkuppal_mlt@yahoo.com. Tel: 094635-99700, 01637-261188 (R). reliable 7 September, 2010 The afford paper analyzes the extent of complaints in tierce types of pious platitude groups, namely: worldly concern theater of operations banks, Indian private sector banks and foreign banks. The numbers of complaints argon maximal in public sector banks and the maximum complaints be related to deposit, credit card game and housing loans. The present study is related to 2006 - 2007 and 2007 - 2008. However, the paper intends to start up these complaints with incompatible methods. Key words: Customer complaints in banks, character of node complaints and strategies to solve them. INTRODUCTION In the present banking system, virtue in customer good is the most important shaft of light for sustained melodic phrase growth. Customer complaints are part of the business life of every corporate entity. This is more so for banks because they are return organizations.

As a service organiza-tion, customer service and satisfaction should be the prime concern of any bank. The bank believes that providing prompt and efficient service is essential non save to attract new customers, but also to harbor lively on es. However, banks minimize instances of cus! tomer complaints and wrongs through proper service saving and review mechanism and to ensure prompt slump of customer complaints and iniquitys. The review mechanism should help in identifying shortcomings in reaping features and service delivery. Customer dissatisfaction can ruin the name and field of honor of a bank. As such, bank policy on grievance redress is as follows: 1. Customers are to be treated somewhat at all times....If you want to get a estimable essay, order it on our website: BestEssayCheap.com

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