Pilando Golf Resort Essay Example | Topics and Well Written Essays - 500 words

Pilando Golf Resort - Essay Example There are usually some bookings during lunch hours especially on weekends and during dinner hours. The hotel serves a range of dishes due to the diverse nature of the clientele. Besides serving food to guests and other recreational facilities, the hotel offers golf tournaments to its clientele. My experience at the facility as a volunteer exposed me to the various operations of business and the relations with guests at the facility. The experience at the resort exposed to various processes that relate to businesses. An important aspect of the business involved the development of a range of strategies including communication skills. Good communication skills are important in handling of the customers. Customers are different are usually relate to workers in different ways. In the hospitality industry, it is necessary for waiters to develop good communication skills in order to attract and retain the clients. Pilando Golf Resort has a very strong work ethic. Workers are usually motivat ed to provide their best services in order to attract and retain the clientele. The management also helps the workers to develop key skills that are necessary for proper handling of the guests. Usually, the management handles most of the issues that concern the welfare of the guests. The organizational structure of the resort involves a team of managers at the top, followed by supervisors, and finally the workers. The top-level management usually handles decision-making at the resort. Various departments coordinate to ensure the smooth running of the facility. Some of the departments include customer care department, finance department, planning department, and many others. Each department operates according to the mission and vision of the business.